If you have troubles connecting a Facebook Page or an Instagram Business Account, it's probable that some permissions are missing, then follow these steps:

  1. Log into Facebook and visit Business Integrations

  2. Search for "Social Elephants" in the list of active apps and click "view and edit" 

  3. Control the info Social Elephants has access to and make sure to check the boxes corresponding to the permissions (check the list here below) and the Page that you want to connect

  4. Go to socialelephants.com and retry to connect the Social Profile


To ensure a successful connection Social Elephants requires the following permissions: 

  • Access profile and posts from the Instagram account connected to your Page

  • Upload media and create posts for the Instagram account connected to your Page

  • Manage comments for the Instagram account connected to your Page

  • Access insights for the Instagram account connected to your Page

  • Manage and access Page conversations in Messenger 

  • Show a list of the Pages you manage  

  • Access your Page and App insights

  • Manage and access messages for the Instagram account connected to your Page

  • Read content posted on the Page

  • Manage accounts, settings, and webhooks for a Page

  • Read user content on your Page

  • Create and manage ads for your Page

  • Create and manage content on your Page

  • Manage comments on your Page